FAQ

Head Store caters to padel and tennis players of all levels, from beginners looking for their first racket to professionals preparing for tournaments. Our product range includes equipment for adults and children, making us a one-stop shop for the entire family’s padel and tennis needs.

We specialize in premium padel and tennis equipment with a focus on performance gear. Our store offers carefully curated products categorized by skill level (beginner, expert, advanced) and type (rackets, shoes, clothing), making it easy for players to find exactly what they need.

We categorize rackets by skill level: Beginner rackets for new players, Advanced rackets for improving players, and Expert rackets for competitive players. Each product page includes detailed specifications to help you make an informed decision.

Yes! We carry Kids’ Shoes and Kids’ Racquets specifically designed for younger players. These products feature appropriate sizing and weight for developing athletes.

Our All court shoes are versatile for various surfaces, while Herringbone pattern shoes offer specialized traction. The product descriptions specify which shoes are best suited for particular court types.

We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online transactions.

Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers when using credit cards, and PayPal transactions are processed through their secure platform.

We offer worldwide delivery (excluding some remote areas and parts of Asia). During checkout, our system will automatically confirm if we can deliver to your location.

We offer two shipping methods:
1. Standard Shipping ($12.95): Faster delivery via DHL or FedEx (10-15 days after dispatch)
2. Free Economy Shipping: For orders over $50 via EMS (15-25 days after dispatch)

We process and pack all orders within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order is dispatched.

Yes! Both shipping methods include tracking. For Standard Shipping, you’ll get detailed, real-time updates. Economy Shipping includes basic tracking to your local post office.

We offer hassle-free returns within 15 days of receipt. Items must be unused and in original condition with all tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. In such cases, we’ll provide a prepaid return label.

Once we receive your return, processing typically takes 3-5 business days. The refund will be issued to your original payment method, and the timing depends on your bank or payment provider.

Our support team is available via email at [email protected]. We typically respond within 24-48 hours.

Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM CST. Emails received outside these hours will be answered the next business day.

Head Store is headquartered at:
1959 Saint Marys Avenue, CLUTE, US 77531
Though we’re a US-based company, we ship globally through our network of international warehouses.