Shipping Policy

At Head Store, we’re committed to providing premium padel and tennis equipment with exceptional service. Please review our shipping and returns policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Note: We ship worldwide except to certain Asian countries and remote regions. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges Policy

We want you to be completely satisfied with your padel and tennis equipment. If you’re not happy with your purchase, you may return most items within 15 days of receiving your order.

Eligibility Requirements

To qualify for a return or exchange:

• Item must be unused, in original condition with all tags attached
• Original packaging must be intact
• Return must be initiated within 15 days of delivery
• Proof of purchase (order number or receipt) must be provided

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges on:

• Grips (due to personal use nature)
• Used shoes (All court shoes, Padel shoes, Kids’ Shoes)
• Personalized or custom-made items
• Items marked as “Final Sale” or purchased during HOT SALE promotions

How to Return an Item

Follow these simple steps for returns or exchanges:

1. Contact us at [email protected] within 15 days of receiving your order. Use our return request template below.
2. Wait for approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
3. Package your item securely in its original packaging with all tags and accessories included.
4. Ship your return to our return center at:
   
   Head Store Returns
   1959 Saint Marys Avenue
   CLUTE, US 77531

   We recommend using a trackable shipping service as you’re responsible for the item until it reaches us.

Return Shipping Costs

• Returns due to our error: We cover return shipping costs
• Other returns: Customer pays return shipping
• Exchanges: Customer pays return shipping; we cover shipping of replacement item

International customers: You are responsible for all return shipping costs and any customs fees. Mark packages as “Returned Goods” to avoid additional charges.

Refund Process

Once we receive and inspect your return:

• We’ll process your refund within 3-5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
• Original shipping fees are non-refundable unless the return is due to our error

Exchange Process

• We’ll ship your replacement item once we receive and process your return
• Exchange items are subject to availability
• If the replacement costs more, you’ll need to pay the difference
• If the replacement costs less, we’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact us immediately at [email protected] with photos of the damage
• We’ll arrange a replacement or refund at no additional cost
• In some cases, we may request you return the damaged item for quality control