Last Updated: [Insert Date]

Welcome to Head Store at thesneakershoes.com! We specialize in premium padel and tennis equipment for players of all levels. These Terms and Conditions govern your use of our website and purchases from our store. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users worldwide, except certain Asian countries and remote regions. You must be at least 18 years old or have parental consent to make purchases.

1.2 Intellectual Property Rights

All content on thesneakershoes.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our padel and tennis equipment, including rackets (beginner, advanced, expert), shoes (all court, padel, kids’), clothing, and accessories. However, slight variations in color or design may occur.

2.2 Product Availability

Items in our “HOT SALE” section are limited in quantity. We reserve the right to limit quantities and correct pricing errors that may occur.

3. Ordering and Payment

3.1 Order Process

Placing an item in your cart doesn’t reserve it. Orders are only confirmed when payment is processed. You’ll receive an order confirmation email.

3.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

3.3 Pricing and Taxes

All prices are in USD. International customers may be subject to customs duties or taxes, which are your responsibility.

4. Shipping Policy

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends/holidays). You’ll receive tracking information via email.

4.2 Shipping Options

We offer:

  • Standard Shipping (DHL/FedEx): $12.95, 10-15 business days
  • Free Shipping (EMS): Orders over $50, 15-25 business days

4.3 Delivery Issues

You’re responsible for providing accurate shipping information. Undeliverable packages due to incorrect addresses may incur additional fees.

5. Returns and Refunds

5.1 Return Policy

Most unused items in original condition can be returned within 15 days of delivery. Exceptions include:

  • Grips (hygiene reasons)
  • Used shoes
  • Personalized items
  • HOT SALE items marked “Final Sale”

5.2 Return Process

Contact us at [email protected] within 15 days to initiate returns. Include your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) number.

5.3 Refund Processing

Refunds are issued to your original payment method within 3-5 business days after we receive your return. Original shipping fees are non-refundable unless the return is our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for illegal purposes
  • Attempt to gain unauthorized access to our systems
  • Interfere with other users’ enjoyment of the site
  • Provide false information during checkout

7. Limitation of Liability

Head Store shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Delays or failures in performance beyond our reasonable control
  • Incorrect use of our products
Our total liability for any claim related to your purchase shall not exceed the purchase price of the item.

8. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

9. Changes to Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date.

10. Governing Law

These Terms shall be governed by the laws of the State of Texas, USA, without regard to its conflict of law provisions.

11. Contact Information

For questions about these Terms, please contact us at:

Head Store Customer Service
1959 Saint Marys Avenue, CLUTE, US 77531
Email: [email protected]
Hours: Monday-Friday, 9:00 AM to 5:00 PM CST

Thank you for choosing Head Store for your padel and tennis equipment needs! We’re committed to providing quality products and excellent customer service.